Either This Account Doesnt Exist or the Password Is Incorrect. Please Try Again.

cheque

  • If you lot're on Windows 7 and change your password on a regular basis follow these steps:

    1. Click Starting time
    2. Click Command Panel
    3. View past: Small Icons
    4. User Accounts
    5. Manage your credentials
    6. Delete everything in hither.

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    56 Replies

    • Has your password expired recently?

      I see this all the time and a log off/log on commonly fixes information technology.

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    • Hold down the ctrl key and right-click the Outlook icon in the organisation tray, then select Test E-mail AutoConfiguration.  At that place might exist a setting at that place that'south wrong.

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    • If you're on Windows 7 and alter your countersign on a regular basis follow these steps:

      1. Click Offset
      2. Click Command Panel
      3. View past: Small Icons
      4. User Accounts
      5. Manage your credentials
      6. Delete everything in hither.

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    • Could exist a few different problems:

      1. If the password expired, logging out then dorsum in with your new credentials will ready the effect.
      2. You can also clear out the password stored in the Credential Managing director. Become into the Control Panel, and open the Credential Manager and look for Outlook password and delete the keys, then the next time yous enter the password it volition save the most recent one and the popular up box will go away. (Same thing mentioned above)
      3. The account could be locked out.

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    • Is you account getting locked out?  If so maybe logged in somewhere else with an old password?

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    • Check and make sure the Address Book service is running on your exchange server.

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    • Nosotros have Role 365 and this occurs sometimes to my users.  What is happening in our example is that Outlook has lost connectivity with the server.  Fastest and easiest cure is to shut Outlook, wait until you lot are sure the process has ended and reopen Outlook.

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    • Is your substitution server on a seperate domain ? are you using rpc/http ? sounds like the autodiscover tape is pointing to something that mayhap it doesnt like

      Do you have the right SRV records in DNS ?

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    • Commonly this will help.  In Control Panel look for Credential Director.  Open up, and await for any entry with Outlook included.  Delete this entry.  This may be for Windows seven only..

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    • close the outlook and reopen volition do the trick. only it is non the real solution. i think you are loosing the network connexion frequently may exist it is due the network cable.

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    • I tin can log on to the account via OWA. I take replaced the network cable and the popular upwards nonetheless comes up. Still trying all solutions.

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    • I added some other user to the Outlook 2010. Information technology pop ups on that user request for username and password. I close outlook and I go the aforementioned issue.  Also, I went into credential manager and added the correct passwords and still no success.

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    • Our exchange server is located within the same domain. I will check autodiscover later on today.

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    • Change your password to the domain and it should sync upward with substitution.

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    • I remember from a few years ago having to try many of the recommendations on this page:

      • Cease Outlook from request for an business relationship countersign? - Online Tech Support Help from Ask Dave Taylor!®
        http://www.askdavetaylor.com/stop_outlook_from_asking_for_an_account_password.html

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    • Have you recently migrated your Exchange?

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    • I had this happen to a user who had more than 1 account linked to outlook, nosotros deleted one of the accounts from the server and she started getting this issue. then you might cheque if you take an business relationship linked which does not exist.

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    • Windows 7 seems to not be giving messages to our domain users that their countersign is virtually to expire. We haven't found a group policy or Registry fix for this yet. Our DCs are running Server 2008 R2 along with Exchange 2010. We have the user close Outlook, alter their password through ctrl-alt-del, then reopen Outlook and that message does not reappear. Seems that they don't even demand to log off either.

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    • Tomorrow Morning I will alter password and see if that corrects the result. Also, we are running Windows XP Professional person.

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    • I changed the password to the business relationship and I am however receiving the pop-up. Afterwards looking at the pop-up, it is trying to connect to our exchange server: mail.warrenbaptist.org. I type the correct credentials and the popular-up nevertheless comes up. Likewise, I went into manage passwords and made a reference to the substitution server with credentials and yet same issue. The funny thing is: if i go out out the popular-upward and click demand countersign, it will connect to the exchange server no problem.  We can work around this issue that style; even so, the client wants the pop-upwardly to disappear. Thanks for all your help and whatever other advice will be profoundly appreciated.

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    • It's been a calendar month, did y'all get this one figured out?  Anyone take more ideas?

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    • Only for Exchange Accounts on Outlook 2010

      I stock-still mine past going in Outlook File(toolbar menu)-> Account Settings (push)->Account Settings (Option)->Email (Tab)->Highlight your substitution business relationship & press Alter (button)->More than Settings (push)->Connections (tab)->UNCHECK Connect to Microsoft Exchange using HTTP
      Press Apply (button) only don't leave the window yet.

      go to Security (tab)->Logon network Security = Negotiate Authentication

      Press OK (push button)

      Leave Outlook running for few minutes (don't shut information technology but so that Exchange server takes the effect), Exit Outlook and endeavour opening Outlook once more...

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    • what if the exchanged is hosted? I proceed coming up with the same exact consequence with the correct password inputted each time

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    • Thanks Mr. Tahir

      I likewise did the same ... Information technology works

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    • Smoking Bong wrote:

      Have you recently migrated your Commutation?

      Why? Does this generate this trouble?

      Cuz I have migrated from Ex2003 to Ex2010 & take picked upwards this result

      We are running Outlook 2010

      Thanks

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    • Hi There.

      This is how I fixed the problem with OUTLOOK 2010 for IMAP server:

      Advance setting>Outgoing server setting> port 587 and select TLS as encripted connexion.

      Promise it helps!

      Later

      Mat

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    • Thank  You lot Tahir. It worked.

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    • Hi Tahir,

      The "Connect to Microsoft Exchange using http" is the setting used to allow user'south to connect to their Mailbox via the OWA webpage isnt it?

      I am having the same problem here afterwards a migration from Exchange 2010 to 2013. I have tried all the solutions suggested and finally tried yours but my problem is that we apply OWA quite a lot in our company and then I do not want to turn off this functionality.

      Thanks

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    • Although I have unchecked this on my personal mailbox and can still connect to  OWA!?

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    • It works cheers to Muhammad Thousand Tahir.

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    • Information technology worked thanks Muhammad!!!

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    • For Pop accounts, plain the problem arises when some other device (phone, pad, etc) is syncing the business relationship, which temporarily locks the account and prevents Outlook from syncing. I have not seen whatsoever actual solutions, just suggested work around to alter sync interval settings until both are non trying at aforementioned time. Seems like this will be a bigger effect as everyone uses mobile devices to sync electronic mail accounts, and then hopefully MS will build in a ready on new versions of Office.

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    • Thank you besides Mr Tahir

      Your tips work a treat, nonetheless had to open outlook after it asked to restart. Once it opened it asked for password again, and so I restarted and it was gone! :D

      Thanks!

      Worked a care for.

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    • if you're using outlook anywhere, whether on-bounds or externally, check the boxes that say  "on fast networks, connect..." and "on boring networks, connect..." under "more settings">connection>exchange proxy settings

      this volition end it from asking you for credentials every time.

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    • I had this issue as well and it turns out that the users had a lock business relationship in AD and his password had expired. Past resetting his password and unlocking his account, information technology stock-still the outcome.

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    • I accept also seen where the Autodiscover  URL was incorrect or blank or information technology does not match the name on your certificate

      In the Exchange Management shell for Exchange 2007

      use this to view it

      Get - ClientAccessServer | fl Name , AutoDiscoverServiceInternalUri

      Will give you lot this

      Name                           : Mail-SERVER
      AutoDiscoverServiceInternalUri : https://mail service.yourdomain.com/Autodiscover/Autodiscover.xml

      Apply this to set/gear up it

      Set-ClientAccessServer -Identity CAS_Server_Name -AutodiscoverServiceInternalUri https://mail.yourdomain.com/autodiscover/autodiscover.xml

      The CAS_SERVER_NAME is the brusk name you see when you lot run the first command

      Supplant the postal service.yourdomain.com with your public domain proper noun

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    • Information technology is sooooo annoying for certain!  Finally was ready free when I ran "Disk Cleanup" on my Toshiba.  I had searched for weeks and found multiple threads most it being a server issue or wrong password or needing to reset the account password, delete browser history, cache, etc.  Finally I found a thread that said something virtually old passwords that had been saved in the password list were causing conflict.  I searched from the desktop for "Disk Cleanup".  Clicked to remove everything just the trash can and wallah!  No more than popups.  Information technology's like a jiff of fresh air.  Claret pressure has dropped and it's fun to compute over again.  Hope information technology works for you.

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    • munsanda maiba

    • There's also this equally an option...you lot take to uncheck the warning alerts found when y'all click on the Outlook icon in the taskbar tray.  That volition only stop it for that session of Outlook, hither is a more than permanent solution.  Requite it a effort!

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    • Thank you!

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    • my example is that

      Nosotros are having proxy enable in IE, either use a pac file or manually type in. Whenever we open IE, then Outlook will popup authentication window. Somehow Outlook effort to use whatever available proxy settings even if we already put the FQDN into the bypass list.

      The solution is that nosotros have to put autodiscover.training.local into bypass list in IE proxy settings or in the pac file, the popup window has gone.

      IE\Internet Options\Connections\LAN Settings\Proxy Server\Avant-garde\Exceptions

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    • Definitely works for Windows 7 and Outlook 2010 combo.. Past Tahir:

      Only for Exchange Accounts on Outlook 2010I fixed mine past going in Outlook File(toolbar menu)-> Account Settings (button)->Account Settings (Option)->Electronic mail (Tab)->Highlight your commutation account & printing Alter (button)->More Settings (push button)->Connections (tab)->UNCHECK Connect to Microsoft Exchange using HTTP

      Press Apply (push) but don't go out the window yet.go to Security (tab)->Logon network Security = Negotiate AuthenticationPress OK (push)Leave Outlook running for few minutes (don't close it just and so that Exchange server takes the effect), Exit Outlook and try opening Outlook again...

      Only for Substitution Accounts on Outlook 2010

      I fixed mine past going in Outlook File(toolbar menu)-> Account Settings (button)->Account Settings (Selection)->Electronic mail (Tab)->Highlight your substitution account & press Change (button)->More than Settings (push button)->Connections (tab)->UNCHECK Connect to Microsoft Exchange using HTTP

      Press Apply (button) just don't leave the window yet.

      become to Security (tab)->Logon network Security = Negotiate Hallmark

      Press OK (button)

      Go out Outlook running for few minutes (don't close it just then that Substitution server takes the effect), Leave Outlook and try opening Outlook once more...

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    • Under email --->business relationship settings and so----> name tab :delete your name/electronic mail accost then close office open again go back to------> account settings ----> email tab---->new and then fill all your details in 1) you tin can use the same data file or new data file that should solve the problem email meyer.ethen@gmail.com

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    • This worked for me and is now part of my knowledge base:

      When users complain that they are continually getting the Credential Security Pop-Up in Outlook. Endeavor the Following:
      1) Close Outlook and go to <Control Console><Credential Manager>, Remove all passwords stored. Open Outlook to confirm. Become to side by side footstep if problem remains

       ii) Shut outlook, go to <Control Panel><Mail> <Electronic mail Accounts> Select <Modify>, Select <More Settings>, Select <Advanced Tab> and uncheck <Use Cached Exchange Mode>. Close out all open windows and showtime Outlook. You may become an fault the kickoff time you attempt to open outlook, but should open on the next attempt. Now go to <File><Account Settings><Account Settings>, Select <Change>, Select <More Settings>, Select <Avant-garde Tab> and check the <Utilise Cached exchange Mode>. Close out all windows and restart Outlook. Ostend Problem is Resolved.

      iii) In Rare circumstances the issue may be a result of Shared agenda credentials. If the first ii steps are not successful remove the calendars, restart Outlook, confirm the issued is resolved. Then reattach the shared calendars one at a fourth dimension. Restarting Outlook each time

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    • I updated to Office SP2 and that stock-still my consequence.

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    • hi,

      just uprade to office 2010 Sp2 ,this will solve the probleme

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    Source: https://community.spiceworks.com/topic/246659-outlook-2010-keeps-asking-for-username-and-password

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